Terms of Use

Chapter 1: General Provisions

Article 1 Purpose

  1. “Service” has a separate process for obtaining consent for your collection and use of personal information, and we have a procedure for you to click the “I agree” or “not agree” button. By clicking the “I agree” button, you agree to the collection and use of your personal information.
  2. You have the right to refuse consent to the collection and use of personal information, and there is no penalty for refusing consent. However, it is impossible to use the service or there will be restrictions on the service provided according to the purpose of using the service.

Article 2 (Definition of Terms)

  1.  The definitions of terms used in this agreement are as follows.
    1) Smart Monitoring Self Security Service (Ray @ Home) (hereinafter referred to as “Service”): Customers can register, control, monitor and manage Ray @ Home devices and receive various information through smartphone applications. Service provided by the company to customers
    2) Application: Program configured to use the service installed on the smartphone
    3) Ray @ Home device: It refers to a product equipped with smart functions (including remote communication functions) that the company sells and distributes. Ray home (smart hub, door sensor, motion sensor, keypad, fire detector, SOS button, siren) , Raycam) and more.
    4) Content: Documents, photos, videos, and other information distributed in the course of using the service
    5) Customer center: Call center that performs services such as service usage guidance, change, termination, customer complaint handling, etc.
  2.  Definitions of terms used in these Terms and Conditions are as defined in the relevant laws and service-specific guidelines, except as provided in this Article.

Article 3 (Effectiveness and Change of Terms)

  1. The Company posts the contents of these terms on the application and service homepage (http://www.rayhomeiot.com) so that customers can easily know the contents of this agreement.
  2. The Company may amend this Agreement to the extent that it does not comply with related laws such as the Act on Regulation of Terms and Conditions, the Act on the Promotion of Information and Communications Network Utilization and Information Protection, and the Act on Consumer Protection in Electronic Commerce.
  3. If the company revises the terms and conditions, the existing terms and conditions, the amendment date, the effective date of the amendment, the reason for the amendment, and the contents of the amendment shall be specified, and in addition to the current terms and conditions, 15 days before the date of application according to the method of paragraph (1) Major changes will be notified from 30 days before) to the day before the application date.
  4. The terms and conditions revised in accordance with paragraph 3 shall enter into force at the end of the notice period set out in paragraph 3 unless the customer expressly expresses the objection.
  5. The customer has the right to disagree with the changed terms and may stop using the service and request to withdraw from the service. Customer’s continued use of the Service after the effective date of the changed Terms will be deemed to have agreed to the changes to these Terms.

Article 4 (Outside Terms and Conditions)

The Terms of Service shall apply to the use of the Services, and the matters not specified in these Terms of Service shall be applied in accordance with the related laws or regulations.

Chapter 2 Contract Signing

Article 5 (Establishment of Use Agreement)

  1. A service agreement is established by the customer who wants to use the service after reading and agreeing to these terms, setting up the customer ID and password, and accepting the application.
  2. The Company abides by relevant laws and regulations and the company’s personal information handling policy, such as the Act on the Promotion of Information and Communication Network Use and Information Protection, in the collection and use of customer’s personal information. , Consent to use, etc. separately.
  3. The company provides information to the customer to understand exactly the following items before using the paid service.
    1) Check and select paid services or convert to paid customers
    2) Selection of payment method and input of payment information
    3) Consent to confirmation of application for use of paid service or confirmation of company
  4. In order to use the paid service, the customer must agree to these terms and pay the fee according to the terms of service.

Article 6 (Application Method, etc.)

  1. The customer agrees to these terms and inputs the service subscription information, and the entered personal information of the customer is considered to be the actual information of the customer. You can get it.
  2. Services are not available to individuals under 14 years of age and if you are under 14 years of age you must review and understand these terms and conditions with your legal representative or guardian. The attorney or guardian must also be fully aware of the risks of using the service by minors 14 and older and take appropriate protective measures.
  3. Notwithstanding paragraph 2, payments for paid services may only be made by adults over the age of 19.

Article 7 (Restriction on Acceptance of Application for Use)

The company will not approve the application for the use of services falling under any of the following subparagraphs.

  1. If you are applying in someone else’s name
  2. If the information or documentation is false
  3. applied for legal purposes or to undermine social well-being, order or morals
  4. If you wish to use the Services for any fraudulent purpose
  5. If you applied to pursue profit,
  6. If a customer who has been terminated for breach of law or terms has applied for use
  7. Other, if you violate any of these terms and conditions or the application requirements set by the company are insufficient.

Chapter 3 Service Use

Article 8 (Start of Service)

  1. You can use the service when the company accepts your application. However, some services may start services from a specified date.
  2. If the service cannot be started due to the company’s business or technical obstacles, the application or service homepage will be announced or the customer will be notified.
  3. The company provides the application to the customer, and the customer can use the service by downloading and installing the application on the smartphone with the service specified by the company. However, depending on the service available smartphone, the type and version of the smartphone OS, the configuration and function of the application may be different.

Article 9 (Service Use)

  1. Customers can use the service by installing the application through the download page in the application store or service provided by smartphone manufacturers and mobile operators.
  2. In principle, the service is provided 24 hours a day, 7 days a week, unless there is a particular problem with the company’s business or technology. However, Section 10 may limit or discontinue all or part of the Services.
  3. In order to provide better service to our customers, only customers who have agreed to use location information can provide services using location information collected through smartphones.
  4. The location-based service of claim 3 may receive errors or errors in the location information due to the location information provider’s circumstances since the location information of the location information provider is provided, and may generally occur in view of the technology level at the time of providing the service. If there are any errors or errors, the company is not responsible for them.
  5. The Ray @ Home application and services are provided by the Company only for the purpose of installation and operation by the customer. The responsibility for the results of the service operation shall be borne by the customer, the service operator. However, in order to provide continuous and efficient service, the company shall endeavor to maintain and improve the service contents.
  6. The company may add or change the contents of the service if necessary. In such cases, however, we will notify you in advance.

Article 10 (Service Restrictions and Suspensions)

  1. The Company may limit or suspend all or part of the Service if any of the following applies.
    1) System inspection, expansion, maintenance and replacement
    2) When there is a problem in normal service due to power outage, failure of facilities or congestion
    3) The service cannot be maintained due to the company’s circumstances, such as termination of a contract with a location information provider or affiliate company.
    4) In case of discontinuing the service at the company’s management judgment
    5) If the customer interferes with the company’s business activities
    6) In case of unavoidable reasons such as the telecommunication service provider suspending telecommunication service under the Telecommunication Business Act;
    7) When there is a possibility of force majeure reasons such as natural disasters and national emergency
  2. If the Company restricts or suspends all or part of the Service pursuant to the provisions of Paragraph 1, the Company will notify the Customer in advance of the reasons for the suspension and the date and time, etc. through Article 3 Paragraph 1. However, this is not the case if advance notice is not possible due to service restrictions or suspension due to reasons beyond our control.

Article 11 (Management of Posts)

The Company may delete any posts, including information or materials in the Services posted by the Customer, including any of the following, if any of the following subparagraphs fall, and limit or suspend the provision of the Services to the Customer: The company assumes no responsibility for this.

  1. If the content is slandering, insulting or defaming the Company or a third party
  2. Distribute or link to information, sentences, etc. that violate statutes or morals
  3. Infringes any rights, including copyrights of the company or third parties
  4. Sending commercial or spammy ads
  5. Objectively perceived to be associated with a crime
  6. If the company determines that it does not match the nature of the service
    E.g. political judgment or religious views
  7. If you believe that you have violated other applicable laws
  8. Other posts deemed inappropriate by sound common sense

Article 12 (attribution of rights)

  1. The Company retains all intellectual property rights and titles or licenses, including copyright, to the Service and any information or materials posted within the Service.
  2. All intellectual property rights and ownership or licenses with respect to the Service, all trademarks, service symbols, logos, CIs, etc. are held by the Company.
  3. Customer shall not use the information or data obtained through the use of the service for commercial purposes or make it available to third parties by copying, public transmission, publication, distribution or other means without the prior consent of the company.

Chapter 4 Duties of Contracting Parties

Article 13 (Obligations of the Company)

  1. The Company shall endeavor to provide stable services as set forth in these Terms and related laws.
  2. If the opinions or complaints raised by the customer in relation to the service are deemed to be justified, the Company shall proceed through the appropriate procedures. Notify customers of the process, schedule and results via SMS, SMS, or other electronic means of communication.
  3. The Company shall comply with the procedures and methods set by relevant laws and regulations regarding the protection of customers’ personal information, announce and comply with the privacy policy, and establish and operate safety measures and technical measures in handling the personal information of customers. .
  4. We do not collect, use or provide your information to third parties without your consent. Except as long as you obtain consent from the customer or as required by applicable law.
  5. Company may monitor on a regular basis to check the availability of the service for the purpose of providing the service.

Article 14 (Obligations of the Customer)

  1. Customers must abide by these Terms and the relevant laws and regulations and must not do anything that interferes with the business of other companies.
  2. Customer may not use the Service or rent the Service to any third party for any purpose other than the Company’s purpose of providing the Service.
  3. You are responsible for managing your personal information, and the Company is not responsible for any damages resulting from the leakage of information due to your fault.
  4. Customers shall not provide the Company with personally identifiable information necessary for the use of the Service, and shall notify and update the Company without delay when changing the information.
  5. The Customer shall avoid, attempt to tamper with or fraudulently use the Security Technology or Software used to provide the Services or perform the Company’s business pursuant to these Terms, or assist the Third Party in conducting such activities. It’s not possible. If you do this, you do so at your own risk.
  6. Customer must not do any of the following when using the Service.
    1) Enter false information or steal or fraudulently use other customers’ IDs and passwords when applying for or changing usage.
    2) Theft of personal or payment information of other customers or third parties
    3) copying, copying or otherwise altering the Services;
    4) duplicate, copy or otherwise alter the information posted by the Company to the Service;
    5) Using information or materials obtained through the use of the service for commercial purposes or making it available to third parties by duplication, public transmission, publication, distribution or other means without the prior consent of the company.
    6) slander, insult or defame the Company or any third party
    7) Infringes on all rights, including copyrights of the company or third parties
    8) Posting or disseminating information on the service that violates the law or morals
    9) Any activity that interferes with the company’s normal service provision by using the service in a different way from normal use, such as by using automatic access program.
    10) Posting and distributing malicious programs, viruses, and materials containing such contents that cause service disruption, information destruction, etc.
    11) sending information and advertising information or illegal spam that may interfere with the stable operation of the service;
    12) collect, store, or disclose other customers’ personal information (including accounts), or otherwise arbitrarily modify information posted by other customers to the Services.
    13) Transfer, lease, or use an ID to a third party other than yourself, and grant, distribute, or use the service to other third parties.
    14) Acts prohibited by other related laws or not permitted by morals or other social beliefs

Chapter 5. Termination of Contract and Restrictions on Use

Article 15 (Change and Termination of Contract)

  1. If you want to change the terms of use for one of the following subparagraphs, you can apply by calling the Customer Center.
    1) If you want to change the service type
    2) If the customer wishes to transfer or inherit the use right to a third party
    3) If you need to make any other changes
  2. If a customer wishes to terminate the service use agreement, he or she may apply directly through the Customer Center to terminate the use agreement.
  3. The Company may terminate the service use contract if the customer commits an act that violates the obligations of the customer as set forth in this Article 15.
  4. When the Company intends to terminate the use contract pursuant to paragraph 3, the customer shall be notified of the reason, etc., up to 5 days before the date of termination, and when the reason for termination is notified, the customer will be given a chance to object. However, if the company cannot be notified due to the company’s non-responsibility, it is regarded as the notice of posting the service homepage.

Article 16 (Suspension of Use)

  1. The Company may immediately limit or discontinue all or part of the Service if the customer falls under any of the following:
    1) In case of violation of the obligations of the customer as defined in Article 14, such as Article 14.
    2) If you have violated other relevant laws and regulations
  2. When the Company intends to restrict or suspend the use of the service pursuant to Clause 1, the reason, date and time of the service shall be determined and the customer will be notified using the service. However, if it is deemed necessary to restrict or suspend the use of the service urgently, the company may notify after limiting or discontinuing the use of the service.If the company cannot notify due to the company’s irresponsible reason, it shall notify the posting of the service homepage. Count as one.
  3. If a customer is notified of a restriction or suspension of service pursuant to Section 2, he or she may raise an objection in accordance with the procedures established by the Company in case of objection.
  4. The Company will provide immediate use of the service only when it is confirmed that the reason for the cancellation or termination of the service has been resolved, or when there is a reason for the customer’s objection.

Chapter 6 compensation for damages

Article 17 (Scope of Claims and Claims)

  1. If you want to change the terms of use for one of the following subparagraphs, you can apply by calling the Customer Center.
    1) If you want to change the service type
    2) If the customer wishes to transfer or inherit the use right to a third party
    3) If you need to make any other changes
  2. If a customer wishes to terminate the service use agreement, he or she may apply directly through the Customer Center to terminate the use agreement.
  3. The Company may terminate the service use contract if the customer commits an act that violates the obligations of the customer as set forth in this Article 15.
  4. When the Company intends to terminate the use contract pursuant to paragraph 3, the customer shall be notified of the reason, etc., up to 5 days before the date of termination, and when the reason for termination is notified, the customer will be given a chance to object. However, if the company cannot be notified due to the company’s non-responsibility, it is regarded as the notice of posting the service homepage.

Article 18 (Disclaimer)

  1. The Company shall not be liable to the Customer if the Service cannot be provided due to force majeure, including natural disasters, national emergencies, or government or regulatory mandates. </ li>
  2. The Company shall not be liable for any limitation or interruption of the Services for the reasons set forth in Article 10. </ li>
  3. If the Company is unable to provide the Services as a result of a customer’s fault or a breach of the Customer’s obligations under this Agreement, the Company shall not be liable to the Customer for any loss. </ li >
  4. The service cannot be provided due to the failure or error of the smartphone on which the application is held by the customer and the failure or error of the communication means (including wired / wireless communication and Wi-Fi) that the customer uses the service. Company will not be held liable for any damage to the customer.
  5. The Company shall not be held responsible for the loss of profits or profits expected from the use of the Services, or for loss of the Services, and any damage caused to the Customer due to the trust or use of the information or data obtained while using the Services. If so, we won’t be responsible for the customer. </ Li>
  6. The Company shall not be liable for the reliability, accuracy, etc. of the facts related to any posts, such as information or materials posted by the Customer, and shall not There is no obligation to intervene and no liability for damages resulting therefrom. In this regard, if the Company has reimbursed third parties for any damages or other expenses, the Company may exercise reimbursement rights to the customer. </ Li>
  7. The Company is not obligated to check or review the contents of the post before the customer posts the information or material on the service, and takes no responsibility for the result. </ li>
  8. The Company shall not be responsible for the content or quality of the products or services for which the Services are advertised. </ li>
  9. The Company is not obliged to and will not be liable for any involvement in or monitoring the transactions between the Customer or any third party that is mediated by the Service. </ li>
  10. The Company shall not be held liable to the Customer in case of any infringement incidents, such as the means of communication (including wired / wireless communication, Wi-Fi, etc.) used by the Customer and the communication contents or customer personal information leakage in the communication section. . </ li>
  11. Services are provided based on the territory of the Republic of Korea, and the Company shall not be held liable to the customer if the customer becomes unable to use the service abroad or if the customer suffers any damages. </ li>
  12. In principle, the Company shall not be liable for any damages incurred in connection with the use of the Services by the Customer for free. </ li>
  13. If the Company receives various objections, including claims for damages or litigation from third parties or regulators, due to customer’s faults such as violations of this Agreement or illegal activities, such customers shall be The Company shall indemnify the Company at its expense and, if the Company is not indemnified, the Customer shall reimburse any damages incurred by the Company. </ Li>
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Chapter 7 Miscellaneous

Article 19 (Notification and Provision of Information to Customer)

  1. Notices, such as information about the company’s customers, are made through the application or service homepage.
  2. Company may provide various information or materials necessary for the use of the service to the customer through the application or service homepage.

Article 20 (some invalids)

If some of the provisions of this Agreement are invalidated by relevant laws, etc., this Agreement shall remain in effect unless it is impossible to achieve its purpose or unfairly disadvantaged by customers.

Article 21 (Conciliation, etc. of Disputes)

  1. All matters not stated in these Terms and Conditions shall comply with relevant laws and regulations of the Republic of Korea, including the Telecommunications Business Act, the Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.
  2. In principle, if there is a dispute between the company and the customer, it should be settled by mutual consultation. However, if the parties do not consult or cannot consult, they can bring a lawsuit to the competent court under the Civil Procedure Law.
  3. The governing law of these Terms is governed by the laws of the Republic of Korea.

Addendum

Article 1 (Effective Date)

These Terms are effective June 1, 2019.